Refund Policy

Return and Refund Policy

At Xavier Ware, we strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our refund, exchange, and return guidelines below.

1. Refunds

  • Eligibility: To be eligible for a refund, you must request it within  e.g., 30 days of receiving your order.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.
  • Process: To initiate a refund, please contact our customer service [email protected] with your order number and reason for the return.

2. Exchanges

  • Eligibility: If you would like to exchange an item for a different size, color, or product, please contact us with in e .g., 30 days of receiving your order.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging.
  • Process: To initiate an exchange, contact our customer service at [email protected] with your order number and details of the item you wish to exchange.

3. Warranty

  • Coverage: Products are covered by a warranty against manufacturing defects for  e.g., one year from the date of purchase.
  • Exclusions: This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
  • Process: If you believe your product is defective, please contact us [email protected] for instructions on how to proceed.

4. Return Shipping

  • Costs: Customers are responsible for return shipping costs unless the item is defective or an error was made in the order.
  • Shipping Label: We may provide a prepaid shipping label for returns in certain cases. Please inquire when requesting a return.

5. Refund Process

  • Timing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed within  e.g., 7-10 business days] to your original payment method.
  • Partial Refunds: We reserve the right to issue partial refunds for items that are not returned in original condition or are damaged.

6. Final Sale Items

Certain items may be marked as “final sale” and are not eligible for refund, exchange, or return. Please check the product description for details.

7. Contact Us

For any questions or to initiate a return, exchange, or warranty claim, please contact us at [email protected]